Effective Date: June 1, 2026
Welcome to Zero Life Store. We operate the website www.zerolifestore.com (the “Site”). We are fully committed to protecting your privacy and securing your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
1. Information We Collect
We collect several types of information from and about users of our Site, including:
Personal Data
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Data may include, but is not limited to:
- Identity Data: First name, last name, username, or similar identifier.
- Contact Data: Billing address, delivery address, email address (
fernwick@zerolifestore.com), and telephone number (+65 93393380). - Financial Data: Bank account and payment card details (processed securely by third-party payment gateways).
- Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Derivative and Technical Data
We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include:
- Device Data: IP address, browser type, operating system, and language preferences.
- Usage Data: Pages viewed, time spent on pages, links clicked, and referring URLs.
- Location Data: Information about your device’s location, which can be precise or imprecise depending on your settings.
2. How We Collect Your Information
We use different methods to collect data from and about you, including:
- Direct Interactions: You provide your Identity, Contact, and Financial Data by filling in forms, creating an account, making a purchase, or corresponding with us by phone or email.
- Automated Technologies: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.
- Third Parties: We may receive personal data about you from various third parties, such as analytics providers (like Google Analytics) and payment fulfillment processors.
3. Use of Your Information
We use the information we collect to deliver a seamless shopping experience. Specifically, we use your data for the following purposes:
- To Process Transactions: To manage payments, fees, and charges, and to deliver the products you purchase.
- To Manage Our Relationship: To notify you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey.
- To Improve Our Site: To optimize our website layout, product offerings, customer service, and overall user experience.
- To Communicate with You: To send you transactional emails, order confirmations, updates, and marketing communications (if you have opted in).
- To Prevent Fraud: To monitor for potential security breaches, fraudulent transactions, and other illegal activities.
4. Disclosure and Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties to help us operate our business:
- Service Providers: We share data with third-party vendors who perform services for us, including payment processing (e.g., Stripe, PayPal), order shipping/logistics, data analysis, email delivery, and hosting services.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the successor organization.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
- Essential Cookies: Necessary for the website to function properly, such as keeping track of items in your shopping cart.
- Performance and Analytics Cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously.
- Marketing Cookies: Used to track visitors across websites to allow publishers to display relevant and engaging advertisements.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. Payments are encrypted using Secure Socket Layer (SSL) technology and processed through secure gateways.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.
8. International Data Transfers
Our business is located in Singapore, and your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including Personal Data, to Singapore and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Your Privacy Rights
Depending on your geographical location, you may have certain rights regarding your personal data. These rights generally include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
- The Right to Object: You have the right to object to our processing of your personal data.
- The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.
If you wish to exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
10. Children’s Privacy
Our Site is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately so that we can take necessary actions to remove that information from our servers.
11. Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us using the details below:
- Website: www.zerolifestore.com
- Email: fernwick@zerolifestore.com
- Physical Address: 3 South Buona Vista Rd, Viva Vista Shopping Mall, Singapore 118136
- Telephone Number: +65 93393380