Call us: +65 93393380 ・ E-mail: fernwick@zerolifestore.com

zero life

Shipping Policy

Effective Date: June 1, 2026

Thank you for choosing Zero Life Store. We operate the website zerolifestore.com and are dedicated to delivering your orders quickly, safely, and efficiently. This Shipping Policy details our shipping methods, processing times, rates, and delivery procedures.

By placing an order on our Site, you agree to the terms and conditions outlined below.

1. Order Processing Time

We understand that you want your purchases as soon as possible. We work hard to process all orders efficiently:

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • Order Cut-off Time: Orders placed after 3:00 PM (SGT) will be processed starting on the next business day.
  • Peak Seasons: During high-volume periods, sales, or major holidays, processing times may be extended by an additional 1 to 2 business days.
  • Confirmation: You will receive a notification email once your order has been processed and is ready for shipment.

2. Shipping Destinations

We operate globally from our logistics hub in Singapore:

  • Domestic Shipping: We offer comprehensive nationwide shipping across Singapore.
  • International Shipping: We ship to most major global destinations, including Asia-Pacific, North America, Europe, and the Middle East.
  • Restricted Locations: We do not ship to P.O. Boxes, APO/FPO addresses, or military bases due to courier restrictions. A physical address must be provided at checkout.

3. Shipping Rates and Delivery Estimates

Shipping costs and estimated delivery timelines depend on your location and the shipping method selected at checkout.

Domestic Shipping (Within Singapore)

  • Standard Delivery: 2 to 4 business days. Free for orders over SGD $50. A flat rate of SGD $5 applies for orders below SGD $50.
  • Express Delivery: 1 to 2 business days. A flat rate of SGD $12 applies to all orders.

International Shipping

  • Standard International: 7 to 14 business days. Rates are calculated at checkout based on package weight and destination.
  • Express International: 3 to 7 business days via premium carriers (e.g., DHL, FedEx). Rates are calculated dynamically at checkout.

Please note: Estimated delivery times are guidelines provided by our couriers and are not guaranteed. Rural or remote areas may require additional delivery time.

4. Order Tracking

We believe in full transparency throughout the delivery process:

  • Tracking Number: Once your order has shipped, you will automatically receive a shipment confirmation email containing a tracking number and a tracking link.
  • Tracking Activity: Please allow up to 24 hours for the tracking information to update and show active movements on the carrier’s portal.
  • Inquiries: If you do not receive tracking information within 4 business days of placing your order, please contact us immediately at fernwick@zerolifestore.com.

5. Customs, Duties, and Taxes

For international shipments outside of Singapore:

  • Customer Responsibility: Zero Life Store is not responsible for any customs duties, import taxes, tariffs, or brokerage fees applied to your order by your local government.
  • Payment: All fees imposed during or after shipping are the sole responsibility of the customer. These charges must be paid by the recipient to release the package from customs.
  • Refused Shipments: If you refuse a shipment due to unexpected import fees, the package will be returned to us. In this case, the original shipping costs and any return fees charged by the courier will be deducted from your final product refund.

6. Incorrect Shipping Address

A smooth delivery depends on accurate information:

  • Address Verification: Customers are solely responsible for ensuring that the shipping address entered at checkout is correct and complete.
  • Modifications: If you notice an error in your shipping address, you must notify us via email or phone within 2 hours of placing your order. We cannot modify shipping labels once an order has been handed over to the courier.
  • Undeliverable Packages: If a package is returned to our warehouse due to an incorrect address, insufficient address details, or failure to collect the package, the customer must pay the re-shipping costs to have the order sent out a second time.

7. Lost, Damaged, or Missing Packages

We partner with reliable couriers, but transit issues can occasionally occur:

  • Damaged Items: If your package arrives physically damaged, please document the damage by taking clear photographs of the outer packaging and the contents. Contact our support team within 48 hours of delivery.
  • Stolen or Missing Packages: If your tracking link status shows “Delivered” but you have not received your package, please check around your property, with neighbors, or with your building management first.
  • Claims Process: Zero Life Store is not liable for packages stolen after a documented successful delivery. However, if a package is lost in transit by the carrier, we will open an investigation and assist you in arranging a replacement or store credit.

8. Contact Information

If you have any questions regarding our shipping options, delivery times, or tracking a package, please reach out to our logistics team:

  • Website: zerolifestore.com
  • Email Support: fernwick@zerolifestore.com
  • Corporate Address: 3 South Buona Vista Rd, Viva Vista Shopping Mall, Singapore 118136
  • Customer Hotline: +65 93393380
zerolifestore